Exchanges:

Exchange is possible within 14 days from the date of receiving the shipment, provided that the items are new and have not been used.

Items can be exchanged in one of the following ways:

  1. Physical exchange at the studio in North Tel Aviv (by appointment via WhatsApp: 0544546473
  2. Exchange by a courier, with coordination through WhatsApp: 0544546473
  3. The courier will deliver the new item and pick up the replaced item. This service costs 40 ILS (for remote areas might be larger, up to 90 ILS).
  4. Sending the item by registered mail to the address: Yula Kerner, Bareli st.5/5. Tel Aviv, Zip Code: 6936456 Contact by phone at 0544546473 and place a new order by phone with shipping fees according to the website.

Returns:

Returns are accepted within 14 days from the date of receiving the shipment, provided that the items are new and have not been used. Items can be returned in one of the following ways:

  1. Physical return to the studio in North Tel. Return can be arranged via WhatsApp: 0544546473
  2. Return by a courier arranged by the seller. This service costs 30 ILS (for remote areas might be 45 ILS).
  3. Mailing by registered mail to the address: Yula Kerner, Bareli st.5/5. Tel Aviv, Zip Code: 6936456. It is mandatory to provide a phone number to receive notification for package collection.

Refunds:

Refunds are only provided for the items and not for the paid shipping fees.